Have a question not answered here? Or just want to talk to a friendly human? Give us a call at (800) 948-1409. We're here Monday through Friday from 9 a.m. to 5 p.m.
How much is shipping?
Our "Standard" shipping rates are based on your order total and are as follows:
Under $25: $6
$25.01 - $50: $9
$50.01 - $99.99: $12
How quickly will I receive my order?
If your order ships within North Carolina, or to South Carolina or Virginia, you should receive your order within 2-4 business days.
If your order ships to the West Coast of the United States, expect to receive it in 4-7 business days.
Other destinations within the United States should receive their orders within 3-6 business days.
Orders placed before 1:30 PM will ship that day. Orders placed after 1:30 PM will ship the following business day.
I need it faster than that! Can I expedite my order?
Yes! We offer a guaranteed 1-2 business day shipping option. Our "USPS Priority Express 1-2 Business Day" shipping rates are based on your order total and are as follows:
Under $25: $23
$25.01 - $50: $26
$50.01 - $99.99: $29
Please note that we do not offer Priority Mail Express shipping for orders shipping to the states East of the Mississippi: Arizona, Arkansas, Alaska, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, North Dakota, Nebraska, Nevada, New Mexico, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, and Wyoming.
Can I include a gift message?
Yes! If your order is a gift, please follow these steps at checkout:
Answer "yes" when asked whether the order is a gift
Enter your message into the "Enter Gift Message" field. Please limit gift messages to 200 characters or less.
Your gift message will be printed on the packing slip included with your order.
Do you ship internationally?
At this time, we do not ship outside of the contiguous United States.
An item I want to purchase is on "Back Order." What do I do now?
The item is on back order because it was popular, and we ran out of it! Don't worry; we're on top of the situation and are getting more product in as soon as we can. Go ahead and add the item to your cart and checkout, and you will be first in line to receive the item when it comes back into stock. If you'd like a better idea of when you might receive the product, give us a call at (800) 948-1409, but keep in mind we can't guarantee a delivery date on back ordered products. Please note that if you order other items, those items will be held until the back ordered item is back in stock.
An item I want to purchase is "Out of Stock." What do I do now?
This means we no longer have this item available purchase and don't plan to carry it anymore. We're sorry you're disappointed! Please consider our great NEW products.
I'd like to order a food gift set, and I need it stat! What do I do?
Unfortunately we are not able offer expedited shipping on our food gift sets. Please consider our many other gift selections which can be expedited.
How can I make a return or exchange?
Please contact us at (800) 948-1409 (Monday-Friday, 9 a.m.-5 p.m.), and we will be happy to help you with your return or exchange.
Can I pick up my order from your office in Greensboro?
No. All of our inventory is stocked at a fulfillment center in Butner, so we are not able to offer items for pick up.
Can I sell your products in my store?
No. We do not currently offer any products for wholesale.