Policies and Terms of Use

POLICIES

 

1)   Payment: Credit Cards

a)    We accept Visa, Mastercard, and Discover cards. Please be sure to provide the exact billing address and telephone number as listed with your credit or debit provider. Incorrect information may cause your payment to be declined. Your credit card will be billed immediately upon completion of the order.

2)   Payment: Checks or Money Orders

a)    We accept money orders, cashier’s checks, personal checks, and company checks in U.S. dollars only. Orders are processed upon receipt of your check or money order. We charge a $25 fee on all returned checks. Please contact Our State Store for an order quote including shipping and sales tax, if applicable. Checks received written with the incorrect dollar amount will cause a delay in processing your order.

3)   Returns & Refunds

a)    Damaged or Incorrect Product Returns: In the event a product is damaged in transit, is defective, or if we sent you the wrong product, a replacement product will be shipped to you free of charge. You must notify us of these issues by phone at (800) 948-1409 or email at [email protected] within sixty days of purchase date. We may request that you return the damaged or incorrect item to us at our expense. If you do not wish to receive a replacement product, you will receive a full refund including your original shipping charge.

b)    Standard Returns: We will accept returns and exchanges of new, unused products for any other reasons within sixty days of purchase date. You are responsible for the cost of shipping returned products to us. Refunds will be issued to the original form of payment, less original shipping cost, once your return is received by us. Returned products must be in new, unused condition. Please contact us by phone at (800) 948-1409 or email at [email protected] to let us know to expect your return. Then, mail your return to us at Our State Store Returns, 800 Green Valley Rd., Suite 106, Greensboro, NC 27408. Returns after sixty days for any reason may be eligible for store credit at the discretion of Our State Store. Please note that we occasionally mark deeply discounted items as "final sale." These items are not eligible for return or exchange, unless the item is damaged in transit, defective, or if we sent you the wrong product.

c)    Winter Holiday Returns: To accommodate early gift shoppers, all products (except food) purchased September 15 through December 22 are eligible for return (in new, unused condition) until February 28 of the following year. You will be responsible for the cost of returning the product to us, and returns will be issued to the original form of payment (or store credit, if you prefer) less original shipping charges.

4)   Sales Tax

a)    Our State Store shall automatically charge the applicable sales tax for orders to be delivered to addresses in North Carolina. Sales tax varies by county and currently ranges from 6.75% to 7.5%. The applicable rate based on the shipping zip code will be calculated automatically at checkout. North Carolina law requires that retailers charge sales tax on shipping costs.

5)   Shipping

a)    Orders generally ship the same business day if ordered by 11 a.m. Orders placed on Saturday, Sunday, or any major holiday will be fulfilled on the next business day. If a product you have ordered is on backorder (currently out of stock but expected to be restocked soon), there may be a delay in fulfilling your order. Please indicate on your order if there is an immediate need for a particular product so we can keep you informed. You may cancel your order at any time prior to shipping.

6)   Shipping: Backorders

a)    We will make every attempt to ship your entire order at the same time. Products that are temporarily out of stock may delay your entire shipment unless you request that we ship as items are available. If we ship as items are available, the entire shipping charge will be applied to the first shipment, and subsequent shipments of backordered items will not incur any additional shipping charges.

7)   Shipping: Express & International

a)    Express shipping options are available for an additional cost on most of our products. Published rates are for addresses east of the Mississippi River. Please call Our State Store at (800) 948-1409 for express shipping rates to the remainder of the contiguous United States, Hawaii, or Alaska. We do not ship internationally.

8)   Price Adjustments

a)    We will offer a one-time price adjustment if an item is marked down within 7 days of your order date. To receive a price adjustment, contact us at [email protected]. Please include your order number. If your purchase is eligible for a price adjustment, we will refund the difference back to your original method of payment.

9)   Contact

a)    Questions about our policies or terms of use? Contact us at [email protected].



TERMS OF USE

 

1)   General Conditions

a)    The following terms of use govern your access to and use of ourstatestore.com, whether as a guest or a registered user. Please read the Terms of Use carefully before using the website. If you use our website, you agree to abide by these Terms of Use. You must be of legal age in your area of residence in order to use our websites and services, otherwise a parent or guardian must make purchases on your behalf. We may revise and update these Terms of Use at any time. All changes are effective immediately when we post them, and apply to all access to and use of the website afterwards. You may not use the website in any way that violates any applicable federal, state, local or international law or regulation. You agree to use the website only for lawful purposes and in accordance with these Terms of Use.

2)   Copyright and Trademark Notice

a)    Unless otherwise specified, all materials appearing on this site, including text, graphics, site design, logos, graphics, icons and images, as well as the selection, assembly, and arrangement thereof, are the sole property of Mann Media, Inc., Our State Magazine, and Our State Store, © 2019, ALL RIGHTS RESERVED. You may electronically copy and/or print “hard copies” from the website solely for personal, non-commercial purposes related to placing an order or shopping on the website. Any other use of any content included on the website is strictly prohibited unless you first obtain our prior written consent.

3)   User Comments, Feedback, and Other Submissions

a)    Our State Store wants to hear from users and welcomes your comments regarding our products and services. Any contribution you post via the website will be considered non-confidential and non-proprietary. All contributions must comply with the standards set out in these terms. By providing any user contribution on the website, you grant us the right to use, reproduce, modify, display, and distribute any such material for any purpose royalty-free. In contributing to the website, you understand and acknowledge that you are responsible for any contributions you submit, and you have full responsibility for such content, including its legality, accuracy and appropriateness. We are not responsible, or liable to any third party, for the content or accuracy of any user contributions posted by you or any other user of the website.

4)   Errors and Inaccuracies

a)    We always try to provide accurate and complete information on our website. Unfortunately, human or technological errors may occur. This site may contain mistakes or omissions, some of which may relate to product specifications, pricing, and availability, and some information may not be complete or current. We reserve the right to correct any errors including after an order has been submitted. We make every effort to display our products and their colors as accurately as possible, but the exact colors of the products seen depend upon the display settings and device of the user, and we cannot guarantee that a user’s device will accurately portray the actual colors of the products.  All descriptions and prices for our products and services are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service, or to refuse any order placed with us, at any time.